Smart Helpdesk Ticketing – Combined Package brings together the full power of essential ticket management and advanced AI-driven support into one unified solution. It starts with all the foundational tools—email and web-form ticket creation, team assignments, idle escalation, activity logs, dashboards, notifications, and attachment-supported communication—ensuring every inquiry is tracked and resolved efficiently.
Building on this strong base, the package elevates your support operations with an intelligent Agentic Bot that delivers instant assistance, reduces response time, and handles repetitive queries automatically. The integrated Knowledge Base (Wiki) further strengthens your support ecosystem by enabling customers and agents to access accurate, searchable, self-service information anytime.
This all-in-one package is designed to minimize workload, accelerate resolutions, and provide a scalable, future-ready helpdesk experience for growing businesses.
Smart Ticketing – Basic Package
where every issue becomes organized, efficient, and effortlessly resolved
Smart Helpdesk Ticketing – Basic Package delivers all the essential tools your team needs to manage customer inquiries efficiently and professionally. With seamless ticket creation via email or web form, teams can collaborate through team-based assignment and stay on top of issues with idle ticket escalation. Agents gain a clear overview through an intuitive dashboard, complete with activity logging, email threading, and client notifications. The system supports both structured and unstructured replies, along with full attachment support, ensuring smooth and organized communication. This package is ideal for businesses looking to establish a solid, reliable helpdesk foundation.
Smart Ticketing – Complete Package
Complete support, smarter resolutions — powered by knowledge and automation.
Smart Helpdesk Ticketing – Complete Package combines all the essential capabilities of the Basic Package with powerful intelligence-driven enhancements to elevate your support operations. Along with seamless ticket creation, team collaboration, automated escalation, and a full-featured agent dashboard, this package introduces an advanced Agentic Bot that instantly assists clients and reduces manual workload. The integrated Knowledge Base (Wiki) empowers users and agents with self-service answers, improving resolution speed and consistency. Designed for growing organizations, the Complete Package delivers a smarter, more automated, and highly efficient helpdesk experience.